Client FAQs

Investment Fund Services acts as Authorised Corporate Director (ACD) /Authorised Fund Manager (AFM) providing help with all aspects of fund operation services, including management, oversight, and distribution to advisers, asset managers, and other organisations in the financial services sector.

Investment Fund Services is Authorised and Regulated by the Financial Conduct Authority (FCA). Our funds are all authorised OEICs/Unit Trusts and are governed by the rules of the FCA and their respective trust deed or instrument of incorporation. Details concerning the regulatory status and structure of each are set out in the fund's Prospectus.

A Unit Trust is an authorised investment fund created in the legal structure of a trust, whose founding document is a trust deed to which the trustee and the firm that manages the fund are party. Investment Fund Services acts as Authorised Fund Manager (AFM) to a number of these funds.

An open-ended investment company is a type of fund that takes the legal form of a company. Such funds are commonly known as an 'OEIC' for short. Investment Fund Services acts as Authorised Corporate Director (ACD) to these funds.

An ISA, or Individual Savings Account, is a tax-free account. You can save money or invest into an ISA without paying capital gains tax or income tax on any interest or dividends. Anyone aged 18 or over may invest in a Stocks & Shares ISA, provided they are resident in the UK for tax purposes. This includes members of the armed forces, the Foreign Office and other Crown employees together with their spouses or those in a civil partnership overseas. There are various different ISA types available however Investment Fund Services only offer the Stocks and Shares component in the form of funds it manages, although you may open different ISA types with different providers.

There is a limit to how much you can save or invest in any single tax year, which is currently set at £20,000. The tax year runs from 6^th April to 5^th April the following year.

Dual pricing provides an effective mechanism to protect against dilution. When investors buy or sell units the fund managers may need to create or cancel units. The action of creating or cancelling units to meet purchases and sales creates costs. A dual priced fund provides a mechanism whereby this cost is borne by the buyer or seller that causes the cost. With a single priced unit, this cost is borne by the fund itself, therefore affecting all unitholders of the fund. This is known as dilution. To find out if your fund is dual priced, please refer to the table in the Appendix below, otherwise you can contact us on 0808 178 9321 or +44 1204 803 932 if you’re calling from overseas. Alternatively you can email us at ifslclientsupport@ifslfunds.com.

When there are more investors buying units/shares in the fund than selling, there may be occasions when we adjust (swing) the single price upwards. This is known as a dilution adjustment. If there are more investors selling than buying, there may be occasions when we swing the single price downwards. This adjustment is to cover the transaction costs of buying or selling underlying assets, such as dealing commissions, any transaction taxes and the market 'spread' on the assets.

The aim of swinging a price is to protect existing investors by absorbing the transaction costs associated with a large purchase or sale in a fund. As the requirement to swing the price is related to the overall subscriptions and redemptions in the fund, it is not possible to accurately predict when or how often dilution will occur in the future. To find out if your fund is swinging single priced, please refer to the table in the Appendix, otherwise you can contact us on 0808 178 9321 or +44 1204 803 932 if you’re calling from overseas. Alternatively you can email us atifslclientsupport@ifslfunds.com.

A copy of the Terms & Conditions can be obtained by navigating to the page footer under Legal Documents or by calling us on 0808 178 9321 or +44 1204 803 932 if you’re calling from overseas.  Alternatively you can email us at ifslclientsupport@ifslfunds.com.

IFSL is subject to the UK GDPR and Data Protection Act 2018. For the purposes of data protection law Investment Fund SL is a data controller in respect of your personal data, and we are responsible for ensuring that we use any personal data in compliance with data protection law. Details of how we process personal data can be found in our Data Privacy Notice, which is available on our website. Section 29 (Letting us process your personal information) of the T&Cs also sets out the terms upon which personal data is processed.

All investment involves risk. There are different risks associated with each fund, which can be found in the relevant Prospectus and the fund KIID. You should not invest in a fund unless you have fully understood these risks and determined that a fund is suitable for your needs. The risks associated with each fund are present regardless of whether the investment is held in an ISA or not.

It should be noted that the favourable tax treatment given to ISAs may not be maintained. The rates of and relief from taxation depend on your own circumstances and may change over time.

Investment Fund Services does not provide investment advice, tax advice or legal advice. You should therefore consider the terms of investment in any fund carefully and, if in any doubt, seek professional advice before making any investment decisions.

If you are sending any documents via email, it is best to ensure that they are sent securely. You can find guidance for sending secure emails here at ifslfunds.webflow.io/pages/guidance-on-secure-emails

Some of our funds allow you to invest in an ISA. To find out if your fund allows this option, please refer to the table in the Appendix below, otherwise you can contact us on 0808 178 9321 or +44 1204 803 932 if you’re calling from overseas. Alternatively you can email us at ifslclientsupport@ifslfunds.com. 

Subject to the Terms & Conditions, you may invest by completing an ISA Application Form, which can be obtained the literature section or by contacting us.

When applying for an ISA the monies for your investment must be received before the application form can be processed and any deals placed.

Some of our funds allow you to invest in a JISA. To find out if your fund allows this option, please refer to the table in the Appendix below, otherwise you can contact us on 0808 178 9321 or +44 1204 803 932 if you’re calling from overseas. Alternatively you can email us at ifslclientsupport@ifslfunds.com.

Subject to the Terms & Conditions, you may invest by completing a JISA Application Form, which can be obtained from the literature section or, by contacting us.

When applying for a JISA the monies for your investment must be received before the application form can be processed and any deals placed.

Yes. You may transfer an ISA in accordance with section 19 (Can I transfer my account to another provider?) of the Terms & Conditions. If you’d like to do this, please complete our ISA Transfer Form which can be  found in our literature section.

All investors are classified as Retail Investors.

The initial charge, if applicable, is taken from your initial investment amount. The ongoing charges, including the Annual Management Fee, Trustee Fees/Depositary Fees, Auditors Fees, and Transaction Fees, are taken from the fund's assets, and are reflected within the price.

There may be taxes which you are liable to pay as part of your investment. These costs are not paid via the fund, and it is your responsibility to understand your tax liabilities. Investment Fund Services do not provide tax advice and you should therefore consider the impact of tax on your investment carefully and, if in any doubt, seek professional advice before making any investment decision. Further information relating both to the fund costs and potential tax implications can be found in the Prospectus.

Any capital gains or income from investments in an ISA are free from income tax and capital gains tax.  If your fund pays interest on distributions, they are paid without deduction of any tax. If your fund pays dividend distributions, they are also paid without deduction of any tax.

Companies are constantly evolving with mergers, takeovers, or rebranding and this can make it difficult for investors to keep track of their investments or keep their account details up to date. We periodically undertake an exercise to locate clients who we think we may have lost contact with to try and re-establish contact.

To do this we utilise data tracing services to find where you may currently be living. If you think that you may have an investment with us, or you have received one of our letters, please contact us using the details below to update your account.

Please be aware when you call, we’ll need to ask you some questions about your investment and address history so please have this information to hand. We may also ask you to send us documentation so we can verify your identity. If you’d like to provide additional information, bank details, or you have any other questions, please do not hesitate to contact us on 0808 178 9321 or +44 1204 803 932 if you’re calling from overseas. Alternatively you can email us at ifslclientsupport@ifslfunds.com.

As set out in section 14 (How do I see investments and withdraw my money?) of the T&Cs, no interest will be paid on un-invested cash held for your Account.

If you need to update any of the information we hold about you (for example your name or address) please email registration@ifslfunds.com where our team will provide you with more information on how to proceed.

If you’re sending payment electronically the details are as follows:

Account name: Investment Fund Services Limited

Account no: 54597761

Sort code: 40-05-30

IBAN: GB85MIDL40053054597761

BIC CODE: MIDLGB22

Please use your name, your Investment Fund Services account number or holder ID as a reference so that we can match this up with your investment instruction. Not adding a reference to the payment may delay the instruction being placed or result in it being rejected. If you are unable to send payment electronically, we can accept a cheque for payment.

When you sell units/shares in a single priced fund(s) we may charge a dilution levy. This is calculated by considering the cost to the fund of selling some of its underlying assets. The reason for this is to ensure that the cost to the fund of selling some of its assets to pay for those shares being sold (such as transaction costs) do not disadvantage any of the remaining investors. This levy is paid back into the fund. It is usually only charged where a large deal or series of small deals take place, as specified in the Prospectus.

Investment Fund Services is subject to the UK GDPR and Data Protection Act 2018. For the purposes of data protection law Investment Fund Services is a data controller in respect of your personal data, and we are responsible for ensuring that we use any personal data in compliance with data protection law. Details of how we process personal data can be found in our Data Privacy Notice, which is available on our website.

Your investment will be made in your chosen fund(s) at the next available valuation point. We’ll send you a contract note giving you details about your investment such as the number of units/shares, the price you paid and the date your investment was made. You should keep this document safe for future reference. For details of the valuation point for each fund please refer to the relevant Prospectus.

You can instruct us  to sell some or all of your units/shares at any time via one of the three  methods below:

In writing

Any redemption  instructions that you send to us in writing must be signed by all holders.  Instructions should be sent to Investment Fund Services, Marlborough House,  59 Chorley New Road, Bolton BL1 4QP

Via email ‍

Any redemption  instructions you send to us via email must be received from an email address  registered on the account. Where there are multiple holders, the other  holders must be CC'd into the email request using the email address we have  registered for them on the account. Where there is no email address  registered on the account, a written instruction, signed by all holders, can  be attached to the email. The request should be sent to dealing@ifslfunds.com

Via telephone

You can instruct a  redemption request by calling us on 0808 164 5458 or +44 1204 803 932 if  calling from overseas. When placing a redemption instruction over the phone  we’ll ask you some questions about your account to confirm your identity. If  there are multiple holders on the account, we’ll need to confirm the identity  of all holders before accepting the instruction.

When instructing a  redemption request via any of these methods, it’s important that you provide  the bank details of where you would like the proceeds to be paid. We can only  pay them into an account in the name of one or more of the account holders.  We use an online account verification system to verify the bank details you provide.  If we’re unable to verify your bank details, we may request evidence of your  bank account details.

You may sell all or part of your ISA holding by writing to us, ensuring your instruction is signed, or by calling us on 0808 164 5458. We’ll send the proceeds in  accordance with the Terms & Conditions.

To open a new account please complete and sign the relevant application form, which can be obtained in the literature section, noting the following six points:

I.             The application form should be scanned or clearly photographed and emailed to dealing@ifslfunds.com, or posted to Investment Fund Services, Marlborough House, 59 Chorley New Road, Bolton, BL14QP.

II.            Please ensure an email address or telephone number is listed on the application form so that we may easily contact you if there are any issues.

III.          Investments on new accounts can’t be placed until we’ve received both the completed application form and the payment (see below for how to send payment).

IV.          For accounts with multiple holders, the application form must be signed by all holders.

V.           ISA & JISA accounts cannot have joint holders.

All other account types can have a maximum of five holders including the main holder.

A transaction statement including a valuation of your holding will be sent to you every 6 months. If you would prefer to receive these more regularly, or you require an ad hoc update, please contact us on 0808 178 9321 or +44 1204 803 932 if you’re calling from overseas. Alternatively you can email us at ifslclientsupport@ifslfunds.com.

Our fund prices are published daily in the Fund Prices section of this website.

You can typically buy units/shares in a fund by post, email or telephone although some restrictions may apply to certain types of accounts, for example ISAs. The minimum investment for each fund can be found in the relevant Prospectus.

If you need any further information, please contact us on 0808 178 9321 or +44 1204 803 932 if you’re calling from overseas. Alternatively you can email us at ifslclientsupport@ifslfunds.com.

Some of our funds allow you to take monthly withdrawals. To find out if your fund allows this option, please refer to the table in the Appendix below, otherwise you can contact us on 0808 178 9321 or +44 1204 803 932 if you’re calling from overseas. Alternatively you can email us at ifslclientsupport@ifslfunds.com.  

Payment will be made to your nominated bank account in accordance with your instructions. Shares will be sold four business days prior to the payment date, which is  the first business day of the month. You should understand that making withdrawals from your investment will reduce the value of the investment as well as reducing any income received from it. By withdrawing from your investment, you may become liable for capital gains tax. Investment Fund Services does not provide tax advice, you should seek independent advice if required. Your remaining holding cannot fall below the minimum investment amount for each fund in which you have an investment. Please refer to the fund prospectus for details of the minimum investment amounts, this can be found at www.ifslfunds.com

Yes, you may switch from one of our funds to another as set out in section 12 (Can I switch between investments?) of the Terms & Conditions. If you’d like to do this, please complete our Switch & Conversion Form which can be found in our literature section.

Some of our funds allow you to make regular monthly investments. To find out if your fund allows this, please refer to the table in the Appendix below, otherwise you can contact us on 0808 178 9321 or +44 1204 803 932 if you’re calling from overseas. Alternatively you can email us at ifslclientsupport@ifslfunds.com.

Details concerning the setting up and operation of a regular savings plan can be found in sections 6 (How can I fund my account, receive income payments and withdraw money?) of our Terms & Conditions. If this option is available for your fund, please complete a 'Regular Savings and Top Up Application Form', which is in our literature section and send it by post to your authorised Financial Adviser or Investment Fund Services.

To place an investment by email please complete the relevant application form as found under the literature section. This can then be scanned or clearly photographed and sent to dealing@ifslfunds.com. Any subscriptions into ISA accounts will only be placed once we are in receipt of both the instruction and payment. Please refer to the 'Payment details for investments' section below.

To place an investment over the phone please call us on 0808 164 5458. We’ll take you through the security process and take the instruction from you. If you’re investing money into a fund, we ask that you send payment as detailed below. Please note: If you’re looking to invest more into your ISA and haven’t invested in the current or previous tax year, we’ll require a completed ISA application form which can be found in the literature section. We’ll accept a scanned or clearly photographed copy of the form sent to dealing@ifslfunds.com. For ISA subscriptions we’ll be unable to place an investment until we have received payment.