COVID-19 – Company Response

Update on 3rd April 2020

It is over a week since we closed our office premises and moved fully to home working. We are pleased to say that we continue to take calls, respond to emails and (other than a change to cheque payments) look after our investors as normal. 

All of our staff are working as hard as ever and making full use of the technology available to us to maintain good communications with investors, partners, clients and each other.

What lies ahead is still uncertain for all of us but our planning and preparation continues as we seek to ensure our service remains at the highest standards achievable.

As ever, we wish everyone well.

Update on 24th March 2020

Following the announcement made by the Prime Minister on 23rd March we have taken the final steps necessary to close our office premises completely, from the end of Tuesday 24th March.

That means that all our staff are now working from home as they adhere to Government guidance while continuing to provide our usual service to our investors and their advisers.

We wish all our investors, clients, colleagues and suppliers well.

You can find important information about what this means for investors by clicking below;

Update on 19th March 2020

Our priority during the COVID-19 outbreak is ensuring we continue to provide a high quality service for our investors and their advisers, while also looking after the health of our staff.

We have been testing and refining a range of measures to ensure we can continue to operate effectively during this challenging period.

Our specific arrangements focus on two key scenarios and the circumstances that might lead to them. These are high levels of staff absence and an inability to access our offices. We have identified our critical staff (those that are needed to ensure our funds are properly operated and managed on a day-to-day basis), the impact of staff childcare needs following the closure of schools and the performance of our systems when our staff work remotely, such as from home. This is in addition to splitting sites, restricting business-related travel and providing flexibility for staff at higher risk from the virus.

We have comprehensive business continuity plans in place, which we enhance when we feel it would be helpful, and we also carry out regular testing of scenarios. As a consequence, we feel we have taken the necessary steps to protect the operation of our funds, the best interests of our investors and the welfare of our staff. This should mean as little disruption as possible throughout the developing situation, however it might unfold.

We have also been in touch with any external businesses who support our funds, such as Investment Managers and Depositories, to ensure they too are prepared and have plans in place should they be needed. 

We will closely monitor the spread of the COVID-19 and its implications to ensure we continue to provide a high-quality service for our investors, while also taking all necessary steps to safeguard the health of our staff.

Risk Warnings

Capital is at risk. This is not advice. The value and income from investments can go down as well as up and are not guaranteed. Past performance is not a reliable indicator of current or future performance and should not be the sole factor considered when selecting funds.

Regulatory Information

Issued by Investment Fund Services Limited, authorised and regulated by the Financial Conduct Authority (reference number 464193). Registered office: Marlborough House, 59 Chorley New Road, Bolton, BL1 4QP. Registered in England No. 06110770.